This message is about stretch ceilings. A stretch ceiling has two important parts: the membrane and the harpoon. The membrane is the part you see and covers 95% of the room. It is made by big factories and comes in rolls of different sizes. Many companies buy these rolls and make their own harpoons to hang the membrane. Since 1990, the company has been using the same supplier in Europe for their harpooned membrane and tracks. Other vendors contact them, but they worry about the quality of the cheap products. The company cares more about quality than profit or making customers happy. Some low-quality membranes smell bad, which can make people leave their homes during installation, but this company has never had any complaints about that.